Last updated: 22 April 2026
Rental Trust Ltd (Company No. 17185846, ICO No. ZC135175) takes all complaints seriously. This procedure explains how to raise a complaint, what to expect from us, and what further steps are available if you are not satisfied with our response.
In the first instance, please use the form below to submit your complaint. You will receive a unique reference number and a confirmation email immediately.
Complaints email
[email protected]Acknowledgement
We will acknowledge your complaint within 2 working days.
Full Response
We aim to provide a full written response within 14 calendar days. If we need more time, we will let you know and explain why.
Resolution
We will confirm the outcome in writing and, where appropriate, explain any remedial action taken.
If you are not satisfied with our response at Step 1, you may request that your complaint be reviewed by a senior member of the Rental Trust team. Please email the same address, marking your message "Escalation Request", and include your original complaint reference number.
If you remain dissatisfied after completing Steps 1 and 2, you may refer your complaint to the relevant external body depending on the nature of your complaint:
Data Protection Complaints
Contact the Information Commissioner's Office (ICO) — ico.org.uk/make-a-complaint
Consumer Disputes
Contact Citizens Advice or the Parliamentary and Health Service Ombudsman.
Discrimination Complaints
Contact the Equality Advisory and Support Service (EASS).
We keep records of all complaints for a minimum of 3 years. Records are held securely and processed in accordance with our Privacy Policy.
We use cookies to enhance your experience, analyse site traffic, and serve personalised content. You can accept all, reject all, or customise your preferences below.